Needed help with the garage door opener, troubleshooting via the basic manual didn’t work and the customer didn’t know what caused the issue.
The tech arrived at Mrs. Loeb’s residence to examine the malfunctioning garage door opener and ascertain the cause of the problem. Upon some opener troubleshooting tests and further inspection, he was able to suss out the problem to a few culprits. The photo eye sensors needed realignment. Additionally, the opener drive gear had been worn, further contributing to the issue. After resetting the opener sensors and replacing the gear with a new one, the tech engaged the opener and tested its safety reverse feature to ensure it was now working properly again.
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* $29 service call - deducted from the service
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